- A United Airways passenger instructed CNN she flew two hours throughout the US to search out her bag.
- Sandra Shuster flew to Chicago to gather the bag after the airline didn’t return it to her.
- She was flying from Baltimore to Denver when the bag containing her daughter’s lacrosse package went lacking.
A United Airways passenger flew two hours throughout the US after the airline didn’t reunite her along with her bag.
The passenger, Denver-based Sandra Shuster, instructed CNN that she was touring from Baltimore to Denver by way of Chicago on July 17 when the checked bag that contained her daughter’s lacrosse package went lacking.
When Shuster checked the placement of an Apple AirTag she had left within the bag, the tracker confirmed that her baggage was in Chicago O’Hare airport on the Terminal 1 baggage reclaim.
Shuster instructed CNN that she relaid the knowledge to United workers however didn’t make a lot progress. This was partly as a result of a United check-in agent had hooked up the wrong tag to the bag, swapping it with a passenger who was solely touring from Baltimore to Chicago, per CNN.
The dearth of progress made by United in monitoring down the bag, which contained round $2,000 price of lacrosse package her daughter wanted for crew try-outs, pushed Shuster to take issues into her personal fingers. She booked a time without work work, purchased a ticket along with her air miles, and flew two hours from her dwelling in Denver to Chicago, per CNN.
She instructed the information outlet it took workers within the Chicago airport 30 seconds to search out her the bag after she arrived.
A spokesperson for United Airways instructed Insider: “Sadly, this bag was incorrectly tagged firstly of the journey, which contributed to the longer delay – we have apologized to Ms. Shuster, reimbursed the miles used and gave her a further journey credit score to make use of towards a future flight.
“Our groups work to reconnect our prospects with their baggage as rapidly as potential and we remorse that we couldn’t get this bag to Denver sooner.”
This isn’t the primary time passengers have resorted to utilizing trackers to find their baggage.
Amid final summer time’s journey chaos, one passenger instructed Insider they had been in a position to observe down $10,000 price of misplaced baggage, together with a marriage gown, by monitoring the bag with an Apple AirTag.