A girl who despatched her marriage ceremony costume to a preservation firm mentioned it was held for 'ransom' in a billing dispute with Mattress Tub & Past

  • Jesse Moltenbrey purchased a marriage costume preservation equipment in March by means of Mattress Tub & Past.
  • Recollections Robe Preservation mentioned it could maintain the costume till Mattress Tub & Past paid a past-due stability of over $40,000.
  • On Wednesday, Moltenbrey mentioned MemoriesGP would ship her marriage ceremony costume again, unpreserved. 

New Hampshire resident Jesse Moltenbrey shared on Fb on Tuesday that her marriage ceremony costume was caught within the monetary cross-fire between Mattress Tub & Past and one in every of its accomplice corporations.

The now-bankrupt Mattress Tub & Past is in a billing dispute with dry-cleaning firm Recollections Robe Preservation, which claims the beleaguered big-box retailer hasn’t made any funds up to now yr, and now owes it greater than $40,000.  

Because of this, the Houston-based enterprise started holding prospects’ attire till it acquired fee from Mattress Tub & Past — which led to Moltenbrey’s black and white marriage ceremony costume from her 2018 ceremony being held for “ransom.” 


“It is a bride’s worst nightmare,” Moltenbrey wrote in her Fb put up.

Moltenbrey instructed CNN she determined to get her marriage ceremony costume preserved in March. Based on Brides Journal, marriage ceremony costume preservation entails “particular cleansing and packaging methods” that assist hold the garment recent in storage. 

Moltenbrey bought a $120 Recollections Robe Preservation equipment by means of Mattress Tub & Past, she wrote on Fb. Based on her put up, Moltenbrey acquired the equipment on March 16, then despatched the equipment, along with her costume, to Recollections Robe Preservation, the place it was acquired on April 3. When her costume arrived in Houston, Moltenbrey was additionally charged a $25 insurance coverage price. 

“Why, then, on April twenty fourth do I obtain this e-mail stating they’re holding my costume ransom due to an organization that’s going BANKRUPT,” Moltenbrey wrote.

On April 23, Mattress Tub & Past introduced it could be shutting down and going out of enterprise within the midst of economic hardship. The massive-box retailer is looking for a purchaser after submitting for Chapter 11 chapter final week.

When Moltenbrey heard the information, she contacted the robe preservation firm to determine tips on how to get her costume again. 

In an e-mail despatched to Moltenbrey that she shared on Fb, Recollections Robe Preservation claims Mattress Tub & Past owes them $42,563.73. Based on the enterprise, Mattress Tub & Past hasn’t paid them for any preservation kits accomplished up to now yr. 

“As soon as fee has been acquired to MemoriesGP we are going to promptly clear, protect & ship your robe out to you,” the corporate’s response learn. 


In an replace on Wednesday, Moltenbrey wrote in a Fb put up that Recollections Robe Preservation in the end agreed to return her distinctive black and white marriage ceremony costume, un-preserved. The $25 insurance coverage price shall be used towards the transport value.

The return course of, nonetheless, may take some time. Moltenbrey shared screenshots of her dialog with Kyle Nesbit, former vp of Recollections Robe Preservation per LinkedIn, the place he mentioned that the corporate receives over 100 robes a day. Nesbit additionally defined that there isn’t any technique to inform which robes are from Mattress Tub & Past prospects, additional lengthening the method.

Nonetheless, Moltenbrey celebrated the win on Fb. “I WILL HAVE MY DRESS BACK! And I shall be holding it protected and sound till I can afford to pay somebody domestically to protect it,” she wrote. 

Recollections Robe Preservation, Mattress Tub & Past, and Moltenbrey didn’t instantly reply to Insider’s request for remark.