- A TikTok video claims that Frontier is paying brokers $10 for charging passengers on outsized baggage, the airline didn’t verify the quantity.
- TikTok customers had been outraged by the airline’s bag coverage.
- One person shared how a passenger broke his skateboard simply to keep away from paying the payment.
A video on TikTok has as soon as once more invoked the wrath of vacationers around the globe — and this time, it is Frontier Airways within the sizzling seat.
A TikTok posted by web drama commentator Noah Glenn Carter detailed how Frontier “is being cancelled due to their bag coverage.” The video criticizing Frontier, which has garnered over 4.5 million views and 1000’s of feedback, defined how the airline was charging $99 for every merchandise that does not match within the overhead bin.
Within the video posted on Saturday, Carter claimed that Frontier gate brokers are paid $10 in fee for every outsized baggage they cost for.
Frontier doesn’t state precisely how a lot it fees for outsized baggage on its web site, however warns that suitcases “bigger than the allowed dimensions are topic to an extra cost.”
“You see, this fee has precipitated the brokers to inform people who their baggage don’t match, when their baggage clearly do match,” Carter mentioned.
And there is proof to again up Carter’s declare. In March, a Frontier consultant advised The Unbiased that brokers did, the truth is, receives a commission a bonus for every outsized baggage they charged. The airline didn’t verify the quantity that the brokers earn from every cost.
The consultant additional defined that the payment works as “an incentive for our airport customer support brokers to assist guarantee compliance with our insurance policies and that each one clients are handled equally.”
The problem of Frontier’s unpopular bag coverage first got here up when Dyana Villa uploaded a TikTok claiming that she was charged $100 for an outsized carry-on. In line with Frontier, carry-on baggage should measure 14 inches by 18 inches by 8 inches, and weigh beneath 35 kilos.
Many TikTok customers did not take Frontier’s coverage properly, with some even dubbing them the “worst airline ever” in feedback posted on Carter’s video.
“Frontier has all the time been completely horrible,” @memes_n_laughs, commented.
One other person shared how they witnessed a passenger go to excessive lengths simply to keep away from paying the outsized baggage payment.
“i seen a man break his skateboard in half to make it match within the factor,” @aidsboat mentioned.
Just a few customers justified Frontier’s coverage due to its low cost ticket costs.
“with the $99 payment is the flight nonetheless actually low cost?” @a_na94 commented.
“However the ticket is $29,” one other person, @undisclosedaccound00, wrote.
Frontier and Carter didn’t instantly reply to Insider’s requests for remark.